Tunis Expériences
Account Strategist
Driving client success and revenue growth through Snapchat's full advertising ecosystem. Specialize in turning platform potential into measurable business results.
Drive client growth by strategizing, launching, and optimizing full‑funnel advertising campaigns, translating platform capabilities into measurable business outcomes.
Manage and optimize client account portfolios end to end, improving eCPM, CPA, and budget efficiency through audits, testing, and data-driven optimization.
Lead strategic client engagements, deliver performance insights, pitch innovative ad products, and collaborate cross‑functionally to maximize ROI, retention, and long‑term value.
Customer Care Specialist
Ensuring exceptional customer experiences for Vista's global clients through personalized support and design service guidance. Excelling in remote corporate environments while building loyalty through solution-focused interactions.
Build loyalty by providing personalized support, design guidance, and solution-focused interactions.
Maintain high satisfaction scores by resolving order and account issues efficiently using empathetic communication.
Excel in a remote corporate environment, adapting seamlessly to client needs while documenting insights to improve service quality.
Customer Support Advisor
Delivering exceptional customer support through empathetic communication and efficient problem-solving. Specializing in transforming complex inquiries into positive user experiences while thriving in corporate service environments.
Delivered customer support, resolving inquiries with empathy and efficiency, ensuring positive user experiences.
Leveraged technical proficiency (software tools, CRM systems) to troubleshoot issues and streamline service delivery.
Adapted communication style to diverse client needs, demonstrating cultural awareness and conflict-resolution skills
Media Buyer | Digital Marketing Specialist
Strategically manage and optimize advertising budgets across Meta platforms (Facebook, Instagram, WhatsApp) to drive targeted traffic and maximize return on ad spend (ROAS).
Optimized advertising budgets and campaigns across Meta platforms (Facebook, Instagram, WhatsApp), using A/B testing and real-time performance analysis to improve key metrics and maximize ROI.
Strategically allocated budgets and collaborated with creative and product teams to align ad content with target audiences, driving targeted traffic and achieving sales and conversion goals
